About The Heron Medical Practice

Find out more about us

Our Mission, Vision and Values

Our purpose is simple - to deliver the best possible care to our patients.

  • We take ownership and feel accountable
  • We innovate to make a difference
  • We work together to achieve success
  • We act with patients' interests at heart
  • We act with respect and integrity

Living our Values

Our values are dynamic and ambitious in nature. They aim to encourage employees to progress, create a positive culture and enable our Practice to become the best possible general practice.

By understanding patients' needs and expectations, we apply the right balance of knowledge, care and experience, to ensure their needs are met.

We are passionate about delivering an outstanding customer experience.

Trusted by thousands of patients across Herne Bay and Canterbury, we put our patients at the heart of all that we do.

Values

  • We look for solutions, not excuses
  • We assume responsibility for the impact and the results of our actions
  • We are strongly committed to delivering our best for the community
  • We learn from our mistakes
  • We never compromise on safety
  • We respect each other, patients, contractors and suppliers
  • We demonstrate fairness in our dealings with others and provide open and honest feedback
  • We don't take credit for the achievements of others
  • We passionately embrace change and challenging the norm
  • We are forward thinkers and aim to be one step ahead
  • We endeavour to be the best in all we do
  • We go the extra mile to ensure we add value, knowledge and expertise, ensuring results no matter the challenge
  • We put our patients at the heart of everything we do
  • We go the extra mile to ensure we deliver on our promises
  • We aim for our customer service to be second to none
  • We strive to be the best to ensure the essential support we provide is equally excellent
  • We communicate in a transparent and open manner
  • We welcome opinions and value diversity
  • We support others needs and we encourage others to succeed
  • We let the team shine; not an individual glory
  • Everything we do is done with enthusiasm and positivity

Awards, Accreditations and Pledges

investors in people gold

Investors in People (GOLD)

Our people are our most valuable asset so we are proud to have been recognised in 2022 with this three year Investors in People accreditation (Gold). The Heron Medical Practice recognises hard work and good performance; we give people clear career development frameworks with ongoing support for learning and growth, including mentoring programmes.

Visit the Investors in People website

green impact award

Green Impact (GOLD)

The Heron Medical Practice is continuing to increase their sustainability and as a recognition of our joined efforts we have been awarded GOLD Award in Green Impact December 2023.

Visit the Green Impact website

Safe Surgeries logo Safe
Surgeries

Safe Surgeries

Safe Surgeries recognise the barriers to healthcare access that exist, particularly for migrants in vulnerable circumstances, and believe that small changes in practice can make a difference. They are willing to lead by example and work to ensure that nobody in their community is excluded.

Visit the Safe Surgeries website

Veteran Friendly Armed Forces veteran
friendly accredited
GP practice

Veteran friendly GP Practice 

The Heron Medical Practice are veteran friendly accredited. This enables the NHS to better meet the health commitments of the Armed Forces Covenant. The accreditation provides a fantastic opportunity to improve rapport with veteran patients by making them feel more involved and connected.

Visit the NHS website

Time to Test

Jo's Cervical Cancer Trust

The Heron Medical Practice has been recognised by Jo's Cervical Cancer Trust for committing to Time to Test, raising awareness of cervical cancer in the workplace and empowering our team to look our their cervical health.

Visit the Jo's Cervical Cancer Trust website

Disability Confident disability
confident
Committed

Disability Confident Committed

As a Disability Confident Committed Employer, we have committed to the following:

  • Ensuring our recruitment process is inclusive and accessible
  • Offering interviews to disabled people who meet the minimum criteria for job
  • Communicating and promoting vacancies
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work

Visit the Disability Confident employers scheme website

Healthy Workplace Gold

Healthy Workplace Programme (GOLD)

The Heron Medical Practice have been awarded a Gold Award for being a healthy Practice in December 2022. There are numerous benefits to the programme - having healthy staff and a healthy workplace can reduce sickness and improve productivity.

Visit the Healthy Workplace website

Healthy Workplace Programme (SILVER)

 Healthy Workplace Programme (SILVER)

The Heron Medical Practice have been awarded a Silver Award for being a healthy Practice in August 2022. There are numerous benefits to the programme - having healthy staff and a healthy workplace can reduce sickness and improve productivity. 

Visit the Healthy Workplace website

Menopause Workplace Pledge

Menopause Workplace

Did you know an estimated 900,000 women in the UK have quit their jobs because of the menopause? Women make up nearly half of the UK workforce, but many feel forced to reduce their hours at work, pass up promotions and even quit their jobs due to lack of menopause support.

We pride ourselves on looking after our employees, which is why we have signed up to the Menopause Workplace Pledge.

Visit the Menopause Workplace website

Mindful Employer

Mindful Employer

As an employer we recognise that in the UK, people experiencing mental ill health continue to report stigma and discrimination at work. Having signed the ‘Charter for Employers Positive about Mental Health’, we are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently, and aspire to appropriately support the mental wellbeing of all staff. As an employer, we have made an on-going commitment to:

  • Provide non-judgemental and proactive support to staff experiencing mental ill health.
  • Not make assumptions about a person with a mental health condition and their ability to work.
  • Be positive and enabling towards all employees and job applicants with a mental health condition.
  • Support line managers in managing mental health in the workplace.
  • Ensure we are fair in the recruitment of new staff in accordance with the Equality Act (2010).
  • Make it clear that people who have experienced mental ill health will not be discriminated against, and that disclosure of a mental health problem will enable both the employee and employer to assess and provide the right level of support or adjustment.

Visit the Mindful Employer website

Employer With Heart

Employer With Heart

The Heron Medical Practice supports Parents of Premature Babies facing the worry and uncertainty of visiting their premature baby in hospital should not spend that time as maternity or paternity leave. We understand that premature babies need more time; time to develop, time to grow and time for mums and babies to bond at home after neonatal intensive care.

We at The Heron Medical Practice agree to:

  • Extend maternity leave for mothers who give birth prematurely (before 37 weeks gestation) by the number of days a baby was born prior to their due date. We will pay extended leave at full pay and this may be classed as compassionate leave.
  • Give dads the time they need to be with their baby in hospital, receiving at least two weeks’ paid compassionate leave on the birth of their premature baby. Fathers may wish to save or split their paternity leave, being there when their baby comes home from hospital. We understand that plans may change depending upon the baby’s medical needs, that additional compassionate leave may be required and that the date a baby will come home from hospital is rarely set in stone.
  • Support parents returning to work following the birth of a premature baby. We understand that returning to work can be a difficult time for parents of premature babies and that babies born too soon can have ongoing medical needs, requiring regular hospital appointments and check-ups. We therefore follow the ACAS best practice guidance, considering formal and informal flexible working patterns and offering additional paid or unpaid leave.

Visit the Employer With Heart website

Mental Health at Work

Mental Health At Work

By signing The Heron Medical Practice up to the Commitment, we are declaring publicly that mental health at work is a priority for us and we are proud to join the growing movement of likeminded employers, businesses and organisations across the UK.

The Mental Health at Work Commitment is a set of actions to support the mental health of their people:

  1. Prioritise mental health in the workplace by developing and delivering a systematic programme of activity
  2. Proactively ensure work design and organisational culture drive positive mental health outcomes 3. Promote an open culture around mental health
  3. Increase organisational confidence and capability
  4. Provide mental health tools and support
  5. Increase transparency and accountability through internal and external reporting

Visit the Mental Health At Work website

St Anne's Surgery
161 Station Road
Herne Bay
Kent
CT6 5NF

Telephone: 01227 742226

Beltinge & Reculver Surgery
269 Reculver Road
Beltinge
Herne Bay
CT6 6SR

Telephone: 01227 374902

Hersden Surgery
St Alban's Road
Hersden
Canterbury
CT3 4EX

Telephone: 01227 710416